Client Charter

Our Business:
“Auto Academy” is a family run company engaged in the training and education of the general public in safe road usage. Our core business is the training of drivers of B licence vehicles at various levels of competence. In addition we provide theory-based education to non-vehicle users and those preparing for future education in motoring skills.

Our Mission Statement:
“Auto Academy” will provide to our clients, the best possible service at all times. All clients will be treated with absolute respect, with courtesy and discretion. All queries will be dealt with honestly and promptly. We will treat all those who interact with our business, clients and non-clients alike as we would wish to be treated ourselves.

Our Charter:

Your trainer:
Will be fully qualified to carry out our agreed business. His sole objective will be to provide the best possible level of training and to advise you to the best of his abilities. He will be clean, smart and polite. He will treat you with respect, as an adult and will be patient and courteous at all times.

The Car:
The car supplied by Auto Academy will be fully suitable to the required task. It will be adapted in accordance with training requirements. It will comply fully with the legal requirements for a vehicle to be used in public, it will be fully maintained, road worthy and clean. Training in the client’s car will be provided subject to vehicle suitability and client ability- the client agrees both aspects are at the trainers’ discretion. In the event that a client provides an unsuitable car or is not at a driving standard to safely progress a lesson in that car, Auto Academy will offer the alternative of the school car, declining this offer will result in a lesson forfeit.

Documentation:
Your trainer will have in his possession his valid driving licence, his A.D.I. registration certificate and will display his company identification badge at all times.
It is a requirement of law that all drivers carry a valid licence for the vehicle they are driving and to this end our clients agree that they will have this document in their possession for all practical lessons. Our clients agree that without this legal requirement being fulfilled, that lessons may not proceed. Clients will where possible be driven to collect their licence – this driving will be carried out by the trainer and will constitute lesson time.

Cancellations/Interruption:
Should there be a requirement by Auto Academy to cancel a booked lesson, we will advise with a minimum of three days notice using the contact details provided. In circumstances where three days notice is not possible, Auto Academy will offer an alternative trainer if available, alternative appointment or a single lesson fee refund at the clients discretion. Where a booking is accepted and confirmed at less than three days notice this clause will not apply and an alternative date and time mutually agreeable to both parties will be arranged.
Our clients will notify of cancellations by Email, phone call or text no later than two days prior to the appointment. Cancellations of less than two days notice will result in the loss of that lesson. A refund policy does not apply to the first single booked lesson. Cancellations of more than one lesson in a five-lesson course or two lessons in a ten-lesson course are the agreed maximum where a refund policy applies.
Where lessons are in progress and have to be interrupted due to illness, accident, breakdown or other emergency – any lost time will be made good at a time agreeable and suitable to all.
The client agrees that where weather conditions are unsuitable for the training level in hand an alternate lesson will be arranged. The client agrees that weather unsuitability decisions are entirely at the trainers’ discretion

Punctuality:
Your trainer will be punctual. In unavoidable delay situations he will endeavour to make contact with you. In the event that your trainer is up to fifteen minutes (15) late, that time will be added to your lesson time for that lesson or if that is unsuitable will be added to another mutually agreed lesson. Should your trainer be more than fifteen minutes (15) late, the client at his/her discretion may avail of the lesson or request another appointment.
The client agrees that late arrival for a lesson by them is deemed to be training time. Your trainer, subject to his schedule will attempt to be reasonable in occasional late shows.

Alcohol/Drugs:
Your trainer will never undertake any training while influenced by alcohol or drugs – legal or illegal. Our policy at all times is zero alcohol/zero drugs; this is our promise to you. If for medical reasons your trainer is required to take any substance deemed to influence his abilities to be in full control, the lesson cancellation policy as outlined above will apply.
Our clients are in full agreement with our alcohol and drugs policy- they agree without reservation that they will have zero alcohol and drugs levels while undertaking instruction. Our clients agree that where any doubt exists, the trainer has absolute discretion to cancel the lesson without refund. Where a dispute arises in this regard- the client agrees that the trainer may drive to a Garda station and request that the trainee undergo the statutory test. It is not envisaged that this situation should arise. Where a client has taken medication as outlined for the trainer the cancellation policy outlined above will apply.

Lesson/Training Booking.
Lessons may be booked by phone, writing, Email or text. Written requests, Emails or texts will be responded to and the lesson booking confirmed. Auto Academy will endeavour to facilitate your preferred training times.

Payments/Refunds:
“Auto Academy” has a range of rates and discounts depending on the service our clients require. A full copy of these rates is available on request. All requests will be dealt with promptly and to assist promptness, Email is our preferred method of communication. Our price list will be clear and unambiguous.
Currently “Auto Academy” does not have facilities for online payment. Payment is accepted by Credit Card, Laser Card, by cleared cheque, postal order or cash and a payable in full before the lesson takes place. Cheque payments can only be accepted if payment is cleared prior to the lesson appointment date. Receipts will be issued.
One off single lessons must be paid for in advance by cash paid in advance of the lesson, by card, postal order or cleared cheque. Payment by cash will be accepted for additional single lessons at completion of the booked lesson. Your card details will not be stored in any format by Auto Academy.Card details should not be forwarded by Email or text.
Clients agree that with the exceptions of circumstances as outlined above, that refunds are generally not available. Where a single first lesson is arranged and cancelled, regardless of the time frame, a refund will not be requested or available.
Clients agree that where refunds are made a receipt of the refund may be requested.
Clients agree that where a course of lessons has been booked that a cancellation of that course will result in payment loss. Our clients agree that course booking refunds are in accordance with notes above and in particular attention is drawn to the clause - Cancellations of more than one lessons in a five-lesson course or two lessons in a ten-lesson course are the agreed maximum where a refund policy applies.

“Auto Academy” and clients alike agree that a clear unambiguous arrangement between all parties is in the interest of all. Both parties agree that partnerships are built of trust and mutual respect. “Auto Academy” looks forward to building a secure relationship with our entire client partners - long into a safe and confident future.

BACK TO THE TOP